If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims. We recommend you complete the forms below, which will enable us to process your request as soon as possible.
Baggage claims
Reporting missing baggage
Didn’t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the
the “Baggage problems”
section of our website.
If your arrival airport is in metropolitan France:
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
If your arrival airport is outside of metropolitan France:
Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
Missing items and damaged baggage
Was your baggage damaged or an item in your baggage lost upon your arrival?
Flying Blue claims
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
Other claims
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the
online form
or you can contact us by e-mail or phone.